Manager, Information Management Services (IMS)

The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q̓íc̓əy̓ - Katzie, the q̓ʷa:n̓ƛ̓ən̓- Kwantlen and the SEMYOME - Semiahmoo First Nations, who have been stewards of this land since time immemorial.

Surrey Schools is the largest BC school district and the second-largest employer in Surrey. Surrey Schools provides quality education to over 82,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow.  

Our Commitment:
Providing quality education extends beyond academic excellence; we are committed to creating and cultivating diverse, inclusive, and barrier-free environments for all applicants, employees, students, and their families.

Diversity, Equity, and Inclusion & Values:
Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and belonging and recognizes the importance of diversity of identity and thought.  We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to removing barriers and creating a workplace where everyone, regardless of their background, feels empowered to contribute their best.

Join us in our mission to provide the best start for children, preparing them to be the leaders of tomorrow. If you are passionate about education, diversity, and making a positive impact, we invite you to explore opportunities with Surrey Schools.

Job Summary

The Manager, Information Management Services (IMS) provides leadership and oversight of the Information Management Services (IMS) portfolio, ensuring enterprise technology services are reliable, secure, and aligned with district priorities. Reporting to the Executive Director, Information Technology, the IMS Manager oversees day-to-day service delivery, supports the lifecycle management of enterprise systems, and leads technical staff in delivering high-quality services that support teaching, learning, and business operations. This position requires strong people leadership, service management expertise, and technical judgment within a complex public-sector environment.

Responsibilities

Operations

• Manages the day-to-day operations of the IMS portfolio, ensuring services are delivered effectively, efficiently, and in alignment with district priorities.
• Establishes service standards and performance expectations; monitors service delivery outcomes and implements continuous improvement initiatives.
• Leads operational planning for assigned services, including workload coordination, priority setting, and resource allocation.
• Works with technical team members and stakeholders to ensure the successful delivery of projects, service enhancements, upgrades, and operational initiatives within the assigned portfolio.
• Contributes to budget planning, forecasting, resource allocation, and operational planning for the assigned portfolio.

Systems Management

• Ensures systems and services are maintained in a secure, stable, and supportable manner, with appropriate planning for upgrades, patching, capacity, and renewal.
• Provides technical leadership and guidance related to infrastructure, enterprise applications, cloud services, endpoint technologies, and related operational environments, as applicable to the portfolio.
• Collaborates with internal teams and vendors to evaluate solutions, troubleshoot issues, and support the ongoing optimization of services and technologies.
• Supports technology modernization efforts by identifying opportunities to improve service delivery, automation, efficiency, and user experience.

Leadership

• Supervises, mentors, supports, and evaluates unionized technical staff in accordance with applicable collective agreements, district policies, and management practices.
• Leads a diverse, cross-functional team focused on maintaining reliable services, improving performance, and enabling business and educational operations.
• Provides technical guidance, advisory support, and operational recommendations to district stakeholders, leadership, and partner teams.
• Supports communication with stakeholders regarding service expectations, changes, impacts, timelines, and planned improvements.

QUALIFICATIONS

Education & Experience

•  Bachelor's degree in computer science, Information Technology, Information Systems, Business Technology Management, or an equivalent combination of education and experience.
• Minimum of 5 to 7 years of progressive experience supporting enterprise IT environments, including enterprise applications and cloud-based systems, with demonstrated experience in a leadership, supervisory, or team lead role, preferably within a complex public-sector, education, or distributed service environment.
• Experience working in the education sector, public sector, or another large, multi-site organization is an asset.

Technical Experience

• Demonstrated experience managing and supporting enterprise application environments in a large, complex organization.
• Strong knowledge of enterprise and cloud-based platforms, including:
  • Microsoft Windows, Microsoft 365, Exchange Online, Active Directory, SharePoint, Azure, and Teams
• Experience with major enterprise business systems such as:
  • ERP, HRIS, payroll, student information, and learning-related applications
  • PowerSchool ERP, MyEdBC (Aspen Follett), SchoolBundle, Spaces, or similar platforms
• Experience with application integrations, data flows, and reporting and analytics solutions such as Power BI
• Working knowledge of application security, data privacy, access controls, and governance practices
• Experience overseeing software evaluation, selection, configuration, upgrades, and lifecycle management
• Familiarity with software development, automation, or low-code/no-code solutions is an asset
• Ability to assess business needs and deliver scalable, secure, and reliable application solutions

Knowledge, Skills, Abilities

• Excellent interpersonal, verbal and written communication skills with the ability to build effective working relationships at all organizational levels.
• Demonstrated commitment to inclusion and belonging and building a caring and respectful workplace.
• Analyzes complex application, data, and service issues to identify root causes, assess risk, and recommend practical, sustainable solutions aligned with organizational priorities.
• Ability to exercise tact and discretion and maintain a calm, courteous approach to sensitive interpersonal situations.
• Demonstrates a commitment to continuous improvement by identifying opportunities to enhance application performance, service quality, efficiency, and user experience.
• Effectively prioritizes competing demands, projects, and risks within an applications portfolio to support organizational goals and service sustainability.
• Demonstrated success in working within cross functional teams and effective project management and analytical/decision-making skills
• Demonstrated ability to clearly and confidently communicate complex technical and financial information to senior leadership audiences.

What we're offering

• Comprehensive Benefits Package
  - Extended Medical, Vision and Dental
  - Life Insurance, Short-Term and Long-Term Disability
  - Employee Family Assistance Program
  - Municipal Pension
• 13 Paid Holidays, plus Sick & Vacation Time
• Supportive workplace with a positive and productive work environment. Feel a sense of security and safety to act, speak, and reflect who you are
  

The salary range for this position is $115,240 to $144,050 per year with comprehensive benefits package and Municipal Pension.

Placement in the salary range is determined by an assessment of qualifications and ability to meet the key requirements of the job, and consideration of internal equity comparisons. The midpoint of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.

Qualified applicants can apply by clicking the "apply" button to the right of the posting. The closing date for this position is April 30 at 4:00pm.

Surrey Schools recognizes the importance of accessibility and supporting the diverse needs of our community.  If there is any accommodation you may require for your interview, whether related to accessibility or otherwise, please do not hesitate to advise and we will make every effort to meet your needs.

Note:  Successful applicants will be required to consent to a Criminal Records Search prior to employment. Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.