ICT Operations Manager

Information and Communications Technology (ICT) Operations Manager
North Vancouver School District No. 44

Competition # M-2526-006

The North Vancouver School District is committed to creating a welcoming and inclusive work environment that embraces diversity and honours and respects all individuals. We encourage applications from all qualified candidates, including those who may experience barriers to equity, and invite you to contact us confidentially if you require accommodation to fully participate in the recruitment process.

Who We Are

School District No. 44 (North Vancouver) is located in the province of British Columbia, immediately north of the City of Vancouver, across the Burrard Inlet. The district includes the City and District of North Vancouver.

From coastal beaches to mountain forests, the North Vancouver School District— “the natural place to learn”—provides world-class instruction and a rich diversity of engaging programs to inspire success for every student. Our 26 elementary schools, 7 secondary schools, 2,600 staff, and 16,000 students contribute to a safe and nurturing environment grounded in trust, respect, responsibility, and collaboration.

Shared values guide how we work together in pursuit of common goals. They support consistent and fair leadership and foster a collaborative and productive workplace aligned with our strategic objectives. We are seeking enthusiastic and positive individuals to learn, share, and grow with us in “the natural place to work.”

The Role

The role of the Information and Communications Technology (ICT) Operations Manager is wide-ranging and involves collaboration and project work with colleagues across the ICT department, schools, and other district sites.

The primary responsibility of this position is to ensure the district's service request system effectively meets the needs of both technicians and end users. This includes coordinating and assigning daily service requests to ICT technicians and field support staff, while balancing workload distribution in alignment with user needs and departmental priorities.

The ICT Operations Manager works closely with the Director of ICT and ICT Leadership on planning, operations, system reviews, and the implementation of new technologies. This includes contributing to the development of technology plans for school principals, managers, and directors.

The successful candidate will bring a minimum of five years' experience managing ICT operational assignments and projects, along with strong interpersonal and presentation skills, and demonstrated knowledge of networking and telecommunications principles.

Desirable Training and Experience

• MCP, MCSA, or MCSE; ITSM or ITIL certification; Project Management training or certification
• Completion of a two-year diploma program in Computer Systems Technology
• Familiarity with Apple and Microsoft Windows environments and related equipment
• Minimum of three years' experience as a computer systems technician or in a related role
• Management experience in a unionized environment
• Valid BC Driver's License

This is an exempt position. Salary and benefits are commensurate with the responsibilities of the role. The salary range for this position is $104,645 to $111,189.

To Apply

By applying, candidates give permission to the North Vancouver School District to contact references and any past or present employers named in the application.

Please indicate the position of interest and competition number, and submit your application to ntrecruiting@sd44.ca by Friday, April 17 , 2026 , at 4:00 p.m.

We acknowledge with gratitude that the North Vancouver School District resides on the traditional territory of the Coast Salish peoples, specifically the Sḵwx̱wú7mesh (Squamish) Nation and Tsleil-Waututh Nation. We value the opportunity to learn, share, and grow on this territory.

This position will begin as soon as possible and is based out of the District Education Services Centre in North Vancouver.