Information and Communications Technology

(ICT) Operations Manager

A management role overseeing the district's ICT projects and day-to-day operations, ensuring that staff are efficiently and effectively supported at every district site.  

Who We Are

From coastal beaches to mountain forests, North Vancouver School District – “the natural place to learn” – provides world-class instruction and a rich diversity of engaging programs to inspire success for every student.  Our 25 elementary and 7 secondary schools, 2600 staff and 16,000 students offer a safe and nurturing environment based on trust, respect, responsibility and collaboration. We value the opportunity to learn, share and grow on the traditional territory of the Coast Salish people, specifically the Skwxwú7mesh Nation and Tsleil-Waututh Nation.

The Role

As a central member of the district's ICT department, the Information and Communications Technology (ICT) Operations Manager's role is wide-ranging, involving collaboration and project work with colleagues in the ICT department, schools and other district sites.

The primary responsibility of the ICT Operations Manager is to ensure that the district's service request system is serving the needs of technicians and end-users. The role involves delegating daily service requests to ICT technicians and field support staff while balancing the distribution of work according to the end user's needs and the department's priorities.

The incumbent will work collaboratively with the Director of ICT, Infrastructure Manager and Application Support Coordinator on ICT planning, operations, reviews, and new technology roll-outs, including developing technology plans for school principals, managers and directors.

The successful candidate has at least five years of experience managing ICT operational assignments and projects, superior interpersonal and presentation skills, and demonstrated knowledge of networking and telecommunications principles.

Desirable Training and Experience

-          MCP, MCSA or MCSE; ITSM or ITIL Training or certification; Project Management Training or certification.

-          Familiarity with Apple and Microsoft Windows environments, computers and related electronic equipment.

-          Management experience in a union environment.

Required Licenses, Certificates and Registrations

-          Completion of a two-year diploma program in computer systems technology.

-          Three years of related or equivalent experience as a computer system technician.

-          Valid Drivers License for the Province of British Columbia.

To Apply

Please apply online by December 10, 2021.  Applying is a two-step process:  First, create your profile on Make a Future, and then apply directly to the North Vancouver Schools District's ICT Operations Manager posting.

All candidates are required to submit to a BC Ministry Criminal Record Check and a local Police Criminal Record Check as condition of employment.

** The North Vancouver School District values the time you have taken to submit your application; however, only those applicants selected to move forward will be contacted.**