Career Opportunities
Technology Deployment & Operations Technician - Information Technology Support A (ITA)
Job Code: 2806642
School District #39 (Vancouver)
Closing Date: Ongoing
  Posted on: Feb 14, 2020 
 
 
Job Type:
Full Time
Job Category:
ECE, EA/TA/ERW, Clerical, Secretarial, Administrative, Custodians, etc.
Openings: 
Mandatory Document:
School:
Start Date:  Immediately
End Date: 
Salary: 
 
Job Description & Requirements
 

 

Work in BC’s most culturally diverse and urban school district, Vancouver School District No. 39. Set in one of the world’s most livable cities, Vancouver is a community-minded district seeking talented educators, progressive leaders, and skilled support staff to enrich the learning experience of Vancouver’s 50,000 students.  

 

The Vancouver Board of Education welcomes applications for the position of: 

Technology Deployment & Operations Technician
(Information Technology Support A)

 
Location: SET-BC (#105-1750 West 75th Avenue, Vancouver)
P
osition Type: Permanent
Hours of work: 7 hours/day
Annual 
Salary: $52,889.20
(+Extensive Benefits Package including Municipal Pension Plan)

 

In this role, you will: 

  • Provide IT support either working remotely or onsite in District and school locations
  • Receive phone calls, emails, walk-ups and online submissions and record, categorize, prioritize, and assign requests for technical services
  • Provide first/second level technical support, troubleshooting and training services to staff/students and team members via phone, remote control or on-site
  • Determine nature of request through active listening, asking probing questions, using multiple computer applications to determine clients’ needs to ensure accurate information is collected, perform troubleshooting steps and work towards first level resolution
  • Install and configure computer and mobile technologies, system and application software, servers, network equipment, printers, scanners, and other technologies in schools and District locations
  • Create and deploy software system and application packages
  • Provide feedback on applications and system features, advise on use and implement and support as directed
  • Identify problems, monitor, administer and problem solve various system, network, and operational issues
  • Prepare and maintain records and statistics
  • Liaise with vendors and suppliers
  • Perform information technology functions to support the division
  • Perform other work within the job band as assigned

 

Qualifications:

  • Minimum two-year Diploma in a relevant technology discipline or equivalent training and certification.
  • Minimum of two years’ experience required in a relevant computer/technology discipline.
  • Experience working in a K-12 education organization an asset
  • Skill in implementing, problem solving, and supporting Apple and Microsoft computer, mobile, directory, server, printing technologies.
  • Excellent communication skills (verbal and written).
  • Skill in supportively answering and responding to phone calls and emails.
  • Skill in implementing, problem solving, supporting network technologies, and repairing computer technologies.
  • Candidate must demonstrate three core competencies (Collaboration, Communication for Results, Problem Solving) and two role specific competencies, (Initiative, Information System Knowledge) at the basic level.
  • Must be able to meet the following assessment: hands-on 1 hour series of tasks/problems (70%+).

 

Your application must include:

  • Cover letter
  • Resume
  • Contact information for three supervisor references (phone numbers and email addresses)

   

**This posting is ongoing until filled.  Qualified applicants are encouraged to apply as soon as possible.  Please note, only candidates shortlisted for an interview will be contacted.**

 

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